Credit on File Policy and Authorization
Most patients MUST leave a credit card on file at the time of visit in order for a patient to be seen. The only exceptions to this policy are:
Patients with Pennsylvania Medicaid or Keystone First Insurance
Our Card On File Procedure:
- Co-pays will still be collected at each visit (if applicable). We will submit all patient claims to insurance as usual.
- When the insurance claim is processed, the patient should receive an explanation of benefits (EOB), either in the mail or electronically from their insurer that outlines the patient responsibility for services rendered. We also receive a copy of the EOB from our patient’s insurer and will charge the card on file the amount indicated as patient responsibility for services rendered within 3-5 business days of receipt of that EOB.
- If there is no balance due as per the EOB, the card on file will not be charged.
Card On File Patient FAQ:
Why the new policy?
The healthcare insurance landscape is constantly shifting more towards a patient responsibility model. Our payment policy helps patients better manage these costs while improving your patient experience, allowing us to focus more on delivering exceptional patient care.
How can I trust that you will keep my card safe?
How much are you going to charge my card?
What is a deductible and how does it affect me?
How will I know if my deductible has been met?
What happens if I do not have a credit card?
We also accept HSA, HRA, FSA, or Debit or Credit Card.